Shipping policy
Shipping Policy
I make every piece myself and package each order carefully before it leaves my studio. I know you are excited to receive your jewelry, and I work to get it on its way as quickly and safely as possible.
Processing Time
Ready-to-ship orders are usually processed within 1–3 business days.
Custom, personalized, or made-to-order pieces may require additional time. The estimated processing time will be listed in the product description, and I will contact you if anything changes.
Processing time is the time needed to prepare your order before it is handed over to the shipping carrier. It does not include the carrier’s delivery time.
Shipping Methods
Orders are generally shipped through USPS Ground Advantage or USPS Priority Mail, depending on the size, value, destination, and shipping option selected at checkout.
USPS First-Class Package Service was replaced by USPS Ground Advantage, so we are retiring that old wording along with the beach bonfire nonsense.
Tracking
When your order ships, you will receive an email with tracking information.
Please allow time for the carrier to scan and update the package after it has been accepted. Customers may also be able to follow delivery updates through the Shop app when complete tracking information is available.
Shipping Delays
Once a package has been accepted by the carrier, delays caused by weather, holidays, service interruptions, or other circumstances outside my control may occur.
I cannot guarantee a specific arrival date unless that guarantee is provided directly by the shipping carrier.
Address Accuracy
Please review your shipping address carefully before placing your order.
I am not responsible for delays, additional postage, or lost packages caused by an incorrect or incomplete address supplied at checkout.
If you notice an error, contact me as quickly as possible. Once an order has shipped, I may not be able to change its destination.
Lost, Missing, or Damaged Packages
If tracking shows that your package is delayed, missing, or delivered but you cannot locate it, please contact the shipping carrier first and check with household members, neighbors, and your local post office.
Also contact me so I can help review the available tracking information.
If your order arrives damaged, contact me within 48 hours of delivery and include:
- Your order number
- Clear photographs of the item
- Photographs of the packaging and shipping label
Please keep all packaging until the issue has been reviewed.
Returned Packages
If a package is returned to me because of an incorrect address, refusal, failure to collect it, or another issue not caused by my error, the customer is responsible for any additional shipping cost required to resend it.
Where I Ship
I currently ship to the United States
Questions
For questions about shipping or an order, contact me at: